Refund policy
Refund Policy
We want you to be happy with your purchase. If you're not satisfied, please review the policy below:
1. Eligibility for Refunds
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Refunds are accepted within 14 days of delivery.
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Item must be unused, in original condition, and with proof of purchase.
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Certain items (e.g. sale items, personal care products) are non-refundable.
2. Damaged or Wrong Item
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If you received a damaged, defective, or incorrect item, contact us within 3 days of delivery.
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Please include a photo of the item and packaging.
3. Late or Missing Refunds
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Refunds are processed to your original payment method within 5–14 business days after approval.
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Check with your bank or credit card company if it hasn’t appeared.
4. Return Shipping
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Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.
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We do not accept returns without prior authorization.
5. Contact Us
For refund requests, email us at info@cyberbirdshop.com with your order number and reason for return.