Refund policy

Refund Policy

We want you to be happy with your purchase. If you're not satisfied, please review the policy below:

1. Eligibility for Refunds

• Refunds are accepted within 14 days of delivery.

• Item must be unused, in original condition, and with proof of purchase.

• Certain items (e.g. sale items, personal care products) are non-refundable.

2. Damaged or Wrong Item

• If you received a damaged, defective, or incorrect item, contact us within 3 days of delivery.

• Please include a photo of the item and packaging.

3. Late or Missing Refunds

• Refunds are processed to your original payment method within 5–14 business days after approval.

• Check with your bank or credit card company if it hasn’t appeared.

4. Return Shipping

• Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

• We do not accept returns without prior authorization.

5. Contact Us
For refund requests, email us at info@cyberbirdshop.com with your order number and reason for return.